Frequency Asked Questions

Shipping

How long will it take to receive my order?

In-stock pieces typically dispatch within 1 to 3 business days. Once dispatched, standard UK mainland delivery takes an additional 2 to 4 working days (holiday periods may cause slight delays). You will receive an email with real-time tracking details as soon as your courier scans the parcel. If you have not received tracking information after 5 working days, reach out to us at info@goodnessary.com.
Where do you deliver?

We currently deliver exclusively within the United Kingdom.
How can I track my delivery?

Follow the tracking link in your dispatch confirmation email for live courier milestone updates. You can also ask our site assistant anytime by providing your order number, or email our support team directly.

Orders

Can I amend or cancel my order?

Because our fulfillment centers process orders swiftly to ensure timely delivery, we cannot guarantee amendments or cancellations once placed. Please contact us immediately at info@goodnessary.com with your order number, and we will do our best to intervene before dispatch.
Can I exchange an item?

To get your preferred piece as quickly as possible, we process exchanges via our standard 30-day return policy: submit a return request for your current item and place a fresh order online for the replacement.
Why did I receive only part of my order?

To reduce wait times, items in multi-piece orders may dispatch separately from different specialized fulfillment hubs. If one parcel arrives before the others, the rest is in transit with its own tracking number.

Customer Support

When will I hear back from customer support?

Our integrated AI chat assistant is available 24/7 on-site for immediate order tracking and common questions. For dedicated email inquiries sent to info@goodnessary.com, our human support team responds within 24 business hours (Monday to Saturday, 9:00 AM – 5:00 PM GMT).