Frequency Asked Questions

SHIPPING

How long before I can receive my order?

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days within the UK but during holidays, times may vary.

We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at info@goodnessary.com so that we can help.

You can check out our Delivery Policy here for all the latest information regarding shipping.

 

Where do you deliver?

We only deliver within the United Kingdom for now. 

How can I check the status of my order?

Please check your delivery confirmation email to check your order status. If you haven’t received tracking info within 5 days, then please reach out to us via email at info@goodnessary.com so that we can help.

 

ORDERS

Can I change my order?

We can not guarantee that any changes can be made once an order is placed. 

 

Can I exchange my product?

Currently, all sales are final. For more information on damaged items, cancellations & refunds, you can check out our Delivery Policy here for all the latest information.

 

I ordered multiple items but only received one. Where is the rest of my order?

We work with multiple partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

 

CUSTOMER SERVICE

When should I expect a response from your customer service team.?

We aim to get to any customer service as soon as possible.